Heavy Duty Case for 3/8" Clamp and Joining Barb

All orders are carefully packaged and sent via the service selected at checkout.

PROCESSING TIMES

Your order will be processed within 1-3 business days. Most orders are shipped within 2 business days.

SHIPPING TIMES (AUSTRALIA)

Standard 1-5 Business Days

Express 1-3 Business Days

SHIPPING TIMES (INTERNATIONAL)

Standard Shipping 12-20 Business Days

Hosepatch Pty Ltd Refund Policy

At Hosepatch Pty Ltd, we take pride in delivering high-quality hydraulic hose clamps and are committed to ensuring that our customers are satisfied with their purchases. However, we understand that issues may occasionally arise, and we aim to resolve them as soon as possible.

Damaged or Defective Products on Delivery

If your product arrives damaged or defective, we apologize for any inconvenience caused. In such cases, we offer a full refund or a replacement, depending on your preference. To assess your claim, we kindly request that you notify us within 7 days of receiving the product and forward a picture clearly showing the damage. Please send your email to returns@hosepatch.com include your order details and the damage evidence. We will review your claim and arrange for a prompt refund or replacement at no extra cost to you.

Other Circumstances

We are unable to offer refunds or replacements under circumstances unrelated to product damage or defect. This includes, but is not limited to:

Change of mind after purchase

General dissatisfaction after use or installation

Any damage caused by improper use or modification of the product after delivery

We encourage all customers to carefully assess their needs before purchasing and reach out to us with any questions to ensure that our products are right for you.

How to Contact Us

For refund or replacement requests, please email us at returns@hosepatch.com. Be sure to include your order details, a description of the issue, and any relevant photographs, so we can assist you as quickly as possible.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at returns@hosepatch.com.

Our Commitment to You
At Hosepatch, we truly value your business and appreciate the trust you place in our products. Your satisfaction is important to us, and while we maintain strict policies, our goal is always to provide helpful, responsive service. Thank you for choosing Hosepatch Pty Ltd